Contact.

Frequently Asked Questions

Pre bookings

Viola Day Spa requests every guest when possible to pre arrange their visit to the Spa. Pre bookings are essential at peak times and can be requested by phone, email or via our online booking system in order to avoid disappointment.

Deposit Required

At the time of your booking a 50% deposit is required to secure your appointment. A link will be sent via email for payment

Cancellation Police

We request our clients to give us 24 hours notice in case of cancellation or rescheduling. For a group of 2 or more we request a 48 hour notice. Deposit/full payments will not be refunded in case of no show or late cancellation. Full payment will be required for a guest who has made a late cancelation of their treatment as part of a group.

Spa Attire

We advise every client to come in for your treatment dressed comfortably.

You can change in the spa treatment room or the adjacent ladies/gents changing rooms.

The therapists always use draping techniques to respect your privacy.

Spencer Hotel guests can avail of dressing gowns in their rooms.

Late Arrival

Arriving late may make it necessary to limit the time for your treatment so the next guest is not delayed. Please arrive 5 minutes prior to your scheduled treatment time.